Terms of Service

1. Agreement to These Terms

By accessing this website, submitting an enquiry, booking an appointment or attending a session, you confirm that you have read and accepted these Terms of Service. If you do not accept them, please do not use the website and do not engage clinical services.

These terms apply alongside any separate informed consent documents you sign before clinical work begins. Where a signed consent document addresses a topic more specifically than these terms, the signed document governs for that topic. Together they form the complete agreement between you and the clinic.

No other document, verbal statement or marketing material changes these terms unless a clinician of the clinic confirms the change in writing. This guards both parties against misunderstandings about what was promised.

2. About the Clinic and Its Services

Pneuma Psyintegration LLC is an integrative psychotherapy and psychological integration clinic. The services offered are integrative psychotherapy, trauma-informed therapy, breathwork and somatic sessions, family and couples therapy, psychological assessment and integration coaching.

Services are provided by qualified clinicians who hold appropriate licensure for the State of Utah and who practise under the ethical codes of their profession. Clinicians participate in regular clinical supervision and continuing education, and they refer to other providers when a presenting need falls outside their competence.

The clinic delivers services in person at the South Jordan studio and by secure telehealth where clinically appropriate. Additional detail about each service is provided on the services page of this website, and these terms apply to all of them.

3. Eligibility and Scope of Service

Clinical services are available to individuals, couples and families who are located in the regions where our clinicians are licensed to practise. You must be at least the age of majority in your jurisdiction to enter into these terms on your own behalf, unless a parent or legal guardian enters into them for you.

The clinic reserves the right to decline or to end a clinical relationship where a presenting need is outside the scope of its services, where a conflict of interest exists, where a client is not benefiting from the care offered, or where the safety of a client or of staff would be put at risk. In such cases we make every reasonable effort to provide suitable referrals.

Use of this website does not by itself create a clinical relationship. A clinical relationship begins only when the clinic has accepted you as a client, an informed consent document has been completed and a first appointment has been scheduled.

4. Not an Emergency Service

This website, the contact form, the email address and the telephone number are not monitored around the clock, and they are not suitable for emergencies. If you are in crisis, at immediate risk of harm to yourself or another person, or facing a medical emergency, contact local emergency services or attend the nearest emergency department without delay.

Do not use this website to report an emergency, and do not rely on an email or a contact form message to reach a clinician urgently. Messages are reviewed during business hours, and a response may take up to one working day.

If you are a current client with an urgent concern during a scheduled course of care, follow the safety plan agreed with your clinician, which may include contacting a crisis line or emergency services. The clinic will explain that plan clearly before any crisis arises.

5. Appointments and Scheduling

Appointments are scheduled by telephone, email or through a scheduling service used by the clinic. Session length is agreed when the appointment is booked and is confirmed in writing. Standard individual sessions are typically fifty minutes, while intake and assessment appointments may be longer.

It is your responsibility to keep track of your appointments and to arrive or connect on time. We recommend noting your appointment in your own calendar, and the clinic may send a courtesy reminder by email or text where you have agreed to receive one. A reminder is a convenience, not a guarantee, and the appointment remains your responsibility.

If you need to change an appointment, please give as much notice as possible so the time may be offered to another client. Regular scheduling patterns, such as the same weekly slot, can often be arranged and are reviewed periodically to make sure they still fit your needs.

6. Cancellations, Late Arrival and No Shows

Appointments are held exclusively for you, and a late cancellation removes a time that another client could have used. The clinic therefore operates a clear cancellation policy, and the specific notice period and fee are provided in your intake documents.

In general, a cancellation made with sufficient notice incurs no charge. A cancellation made with short notice, or a missed appointment without notice, may be charged at the full session rate or at the rate stated in your intake documents. The clinic may waive a fee in genuine emergencies, which is considered case by case.

If you arrive late, the session still ends at its scheduled time so that the following client is not disadvantaged. Repeated late arrival or repeated short notice cancellation may lead to a review of the scheduling arrangement, because consistency is part of what makes therapy work.

7. Fees, Billing and Payment

Current fees for each service are provided in writing before care begins and are available on request. Fees may change from time to time, and any change is communicated in advance with reasonable notice so that you can decide how to proceed.

Payment is due at the time of service unless another arrangement has been agreed in writing. The clinic may accept payment by card or another method it makes available, and receipts are provided for every payment. Statements and balances are handled confidentially.

If an account remains unpaid, the clinic may discuss a payment plan, pause appointments until the balance is resolved, or end the clinical relationship after fair notice and appropriate referrals. The clinic does not withhold records in a manner that would breach professional ethics or applicable law.

8. Insurance and Out of Network Benefits

The clinic may operate on a private pay basis or may bill certain insurers, depending on the service and the clinician. Where the clinic is not in network with your insurer, you remain responsible for payment of the full fee, and you may seek reimbursement directly from your plan.

On request, the clinic will provide documentation such as a superbill suitable for out of network reimbursement. You are responsible for verifying your own benefits, including any deductible, co-insurance and session limits, because insurance plans differ widely and the clinic cannot guarantee what a plan will reimburse.

If you choose to use insurance, the clinic may be required to share limited information with your insurer, such as dates of service and a diagnosis, in order to process a claim. Your authorization is obtained where required, and any disclosure is limited to the minimum necessary for the claim.

9. Formation of the Clinical Relationship

A clinical relationship is a professional relationship with defined boundaries. It begins when the clinic accepts you as a client following an intake process, and it continues through the course of care described in a written treatment plan.

Clinicians do not enter into personal, social, business or romantic relationships with clients, and they do not accept gifts of significant value. These boundaries protect the quality of care and the safety of both parties, and they are required by professional ethics.

Communication outside sessions is limited to practical matters such as scheduling. Clinical matters are discussed in session so that they receive proper attention and so that the record is complete. If you send a clinical message between sessions, your clinician will decide whether it can be addressed briefly or must wait for the next appointment.

10. Client Responsibilities

Good therapy is a partnership, and it asks something of both people. We ask you to attend appointments as agreed or to cancel with proper notice, to participate honestly in the work, to complete any agreed between session practice, and to tell your clinician when something is not working.

We also ask you to disclose information that is relevant to your safety and to the treatment, such as changes in medication, involvement of other providers, or circumstances that materially affect your wellbeing. You are never required to share more than you are ready to share, but withholding safety critical information limits what a clinician can do to help.

You are responsible for providing accurate contact and billing information and for keeping it up to date. You are also responsible for treating clinic staff with courtesy, and for respecting the privacy and comfort of other clients in the waiting area and in remote sessions.

11. Clinician Responsibilities

Clinicians of the clinic commit to providing competent, ethical and respectful care. They maintain the licensure and continuing education required by their profession, they practise only within their scope of competence, and they consult or refer when a situation calls for expertise they do not hold.

Clinicians keep accurate records, protect confidentiality, obtain informed consent before treatment, and explain the risks and benefits of any approach they recommend. They monitor progress and adjust the plan when the evidence shows that a different approach would serve you better.

If a clinician must be absent for an extended period, the clinic will make reasonable arrangements for continuity, which may include offering an interim clinician or providing referrals. Continuity is taken seriously because interrupted care can undo hard won progress.

12. Telehealth Terms

Telehealth sessions are delivered through secure, encrypted platforms selected for their confidentiality features. By choosing telehealth you agree to use a private, quiet location for each session and to take reasonable steps to prevent others from overhearing sensitive discussion.

You also agree to provide a physical address where you will be located during each session, because a clinician must know where you are in the event of an emergency. If you are in a different location than usual, tell your clinician at the start of the session.

Telehealth depends on technology that can fail. If the connection drops, the clinician will attempt to reach you by telephone and will resume the session where possible. The clinic is not responsible for interruptions caused by your network, your device, or a power failure beyond its control, but it will make reasonable efforts to preserve continuity of care.

13. Assessment and Report Terms

Psychological assessment is provided for defined referral questions. Before testing begins, the clinic explains what will be assessed, how long it will take and what you will receive at the end. Assessment fees are separate from therapy fees and are quoted in advance.

Reports are provided to the person who commissioned the assessment, which for a minor is ordinarily the parent or legal guardian, and for a court or agency referral may be the commissioning party. Before the assessment begins, the clinic makes clear in writing who will receive the report.

Assessment results are a snapshot based on the information available at the time and the effort given during testing. They are not a prediction of the future and do not replace clinical judgement. The clinic is not responsible for decisions made by third parties who receive a report with proper authorization.

14. Confidentiality and Its Limits

The clinic treats what you share as confidential and will not disclose it without your written authorization, except in the limited circumstances described here and in the Privacy Policy. Those circumstances include a serious and imminent risk of harm to you or an identifiable other person, suspected abuse or neglect of a child or a dependent adult, and a valid court order.

Clinicians receive clinical supervision as a standard safeguard, and a case may be discussed in supervision to improve your care. Supervisors are bound by the same confidentiality obligations, and identifying details are minimized whenever the purpose allows.

You may authorize the clinic in writing to share information with a specific person or professional, such as a physician or a school. You may also revoke an authorization in writing at any time, although a revocation cannot undo disclosures already made in reliance on it. Full detail about privacy practices is set out in the Privacy Policy of the clinic.

15. Acceptable Use of This Website

This website is provided for information and for contacting the clinic. You agree to use it lawfully and not to interfere with its operation, attempt to gain unauthorized access to its systems, introduce malicious code, or use automated tools to scrape content in a way that burdens the service.

You agree not to submit information through the website that is false, that belongs to another person without their permission, or that is unlawful or abusive. The clinic may block access to anyone who misuses the site or the contact form.

Content on this website is general information and is not clinical advice tailored to your circumstances. Reading about a condition here is not a substitute for an assessment by a qualified professional, and no clinician client relationship is created by browsing.

16. Intellectual Property

The text, layout, design elements and other content of this website are owned by Pneuma Psyintegration LLC or used with permission, and they are protected by applicable intellectual property laws. You may read, print and share content for your own non commercial use.

You may not copy, republish, sell or redistribute substantial portions of this website, nor present its content as your own, without written permission from the clinic. Requests for permission should be addressed to intake@pneumapsyintegration.lat.

Clinical materials provided to you during care, such as worksheets or reports prepared for you, are for your personal use. They may be shared with professionals involved in your care, but they may not be sold or published without written consent.

17. Third Party Services and Links

The clinic relies on third party providers for services such as scheduling, secure video, electronic records and payment processing. These providers operate under their own terms and privacy policies, though the clinic selects them carefully and requires confidentiality commitments where health information is involved.

This website may contain links to external resources. Such links are provided for convenience, and the clinic does not control and is not responsible for the content, accuracy or practices of external sites. A link does not imply endorsement of everything found at the destination.

If a third party service you use in connection with the clinic fails or causes loss, your remedy may lie with that provider under its own terms. The clinic will provide reasonable assistance in resolving any issue connected to its own services.

18. Disclaimers

This website and its content are provided on an as available basis. While the clinic takes care to keep information accurate and current, it makes no warranty that the website will be uninterrupted, error free or free of harmful components.

Clinical outcomes vary from person to person depending on many factors, including the nature of the difficulty, the length of care, life circumstances and the work done between sessions. No clinician can guarantee a particular result, and any statement describing typical benefits is not a promise of outcome.

Nothing on this website constitutes medical advice, legal advice or a diagnosis. If you need medical attention, consult a physician. If you need legal advice, consult a qualified attorney. The clinic provides psychological services only, within the scope described in these terms.

19. Limitation of Liability

To the fullest extent permitted by law, Pneuma Psyintegration LLC is not liable for indirect, incidental or consequential damages arising from the use of this website or from reliance on its general content. This limitation does not apply to liability that cannot lawfully be limited.

Nothing in these terms limits the professional obligations of a clinician under applicable licensing law and ethical codes, nor does it limit your rights under consumer protection law. Where liability arises from clinical services, it is governed by the standards of the relevant profession and by the law of the jurisdiction in which the service was provided.

You agree to use this website and the clinic services lawfully and to indemnify the clinic against claims arising from your misuse of the website or from information you submit that you had no right to submit.

20. Ending or Pausing Care

You may pause or end care at any time. If you choose to end care, we encourage you to say so in a session so that the work can be closed thoughtfully and so that any needed referrals can be arranged. A good ending is part of good therapy.

The clinic may also end a clinical relationship, for example where a presenting need is outside the scope of its services, where a client is not benefiting from the care offered, where a fee balance remains unresolved after fair discussion, or where safety requires it. Except in an emergency, the clinic provides reasonable notice and suitable referrals.

Certain obligations survive the end of the clinical relationship, including record retention, confidentiality and any outstanding payment obligation. The Privacy Policy continues to describe how your information is handled after care ends.

21. Governing Law and Disputes

These terms are governed by the laws of the State of Utah and applicable federal law of the United States, without regard to conflict of law rules. The courts located in the State of Utah have jurisdiction over disputes arising from these terms, unless a mandatory provision of law in your jurisdiction provides otherwise.

Before pursuing formal proceedings, both parties agree to attempt to resolve a dispute in good faith. For clinical concerns, the first step is to raise the matter with your clinician. If that does not resolve it, the concern may be escalated in writing to the clinic, and we will respond promptly.

Nothing in this section prevents either party from seeking urgent relief where necessary, nor does it prevent you from contacting a professional licensing authority or regulator about the conduct of a clinician.

22. Changes to These Terms

The clinic may update these terms from time to time to reflect changes in services, technology or the law. The current version is always published on this website, and the date of the most recent revision is shown on this page.

Where a change materially affects your rights or obligations, the clinic will give reasonable notice, which may include a direct notification to current clients. Continued use of the website or continued engagement in services after notice indicates acceptance of the updated terms.

If you do not agree with an updated term, you may end care in accordance with the section on ending or pausing care. We would rather discuss the concern than lose the opportunity to address it.

23. Contact Information

Questions about these Terms of Service, requests for clarification, and any formal notices should be sent to the clinic using the details below. We aim to respond to every enquiry within one working day during business hours.

These terms are provided in English, and the English text is the authoritative version. By continuing to use this website or by engaging the services of the clinic, you acknowledge that you have read, understood and accepted these terms.