Privacy Policy

1. Purpose and Scope of This Policy

Pneuma Psyintegration LLC provides integrative psychotherapy, trauma-informed therapy, breathwork and somatic sessions, family and couples therapy, psychological assessment and integration coaching. To deliver those services well, the clinic must handle personal information with care. This policy describes what information is gathered, why it is gathered, how it is safeguarded and what choices you hold over it.

The policy applies to this website, to enquiries submitted through the contact form, to appointments booked by telephone or email, and to the clinical records created during care. It does not apply to external websites that may be linked from our pages, because those services operate under their own privacy terms. We encourage you to review the privacy statements of any service you visit from a link on this site.

Because this clinic provides psychological services, some of the information we hold is sensitive health information. That information receives additional protections described later in this policy. Where state or federal law imposes stricter requirements than this document, the stricter requirement governs.

2. Who We Are and How to Reach Us

The data controller and the covered entity for the purposes of this policy is Pneuma Psyintegration LLC. The clinic is located at 11613 S Outfitter Way, South Jordan - 84009-1720, United States (US). The developer group behind the practice is named Pneuma PsyIntegration, and the clinic operates under the legal name Pneuma Psyintegration LLC.

For any privacy question, request or concern you may write to intake@pneumapsyintegration.lat or call +17168694463 during business hours. A designated privacy officer reviews all such correspondence and responds within the time required by applicable law.

If you are a current client, you may also raise a privacy question with your clinician directly. The clinician will either resolve the matter or forward it to the privacy officer for formal review and a written response.

3. Information We Collect

The information we collect depends on how you interact with the clinic. In broad terms it falls into the following groups.

Information you give us directly

When you submit the contact form, send an email, call the clinic or attend an appointment, you may provide your name, email address, telephone number, postal address, date of birth, insurance details, emergency contact details, and a description of what brings you to care. You may also provide information about your medical history, current medications, previous therapy and relevant life circumstances.

Information created during care

During assessment and therapy we create clinical records. These may include session notes, treatment plans, assessment scores, diagnostic impressions, correspondence with other professionals and progress summaries. These records exist to support good care and to meet professional and legal obligations.

Information collected automatically

When you visit this website, our hosting infrastructure may record technical data such as the pages requested, the time of the request, the referring page, and a truncated network address. This technical data is used to keep the site available and secure and is not used to build advertising profiles.

Information from third parties

With your written authorization, we may receive information from a physician, school, previous clinician or insurer. We treat such information with the same confidentiality as information you provide yourself.

4. How We Collect Information

Most information reaches us because you choose to provide it. You type into the contact form, you speak during a session, or you sign an authorization. We do not purchase personal data from data brokers, and we do not obtain clinical information from social media.

Some information is generated by our systems, such as the appointment record created when a session is scheduled or the confirmation email sent after a booking. Other information is created by clinical work itself, when a clinician writes a note or completes a measure.

If you contact us through a referral partner, we receive only the details that partner is authorized to share. Before we accept a referral containing health information, we confirm that appropriate consent exists, so that information is not passed to us in error.

5. Why We Use Information

We use personal information for purposes that are directly connected to providing care and running an ethical clinic. These purposes include scheduling appointments, delivering therapy and assessment, coordinating with other professionals at your request, maintaining accurate clinical records, billing for services, and responding to your enquiries.

We also use information to improve the quality of our services, to train and supervise clinicians under controlled conditions, to meet professional record keeping standards, and to comply with legal and regulatory duties. Where we wish to use information for research or teaching, we remove identifying details or obtain separate written permission.

We do not sell personal information. We do not rent client lists. We do not use clinical information to advertise to you or to target advertising to others.

6. Legal Bases for Processing

Where laws such as the General Data Protection Regulation apply, we rely on specific legal bases for processing. The provision of psychological care relies on the performance of a contract with you and, for health information, on the provision of health services by a professional bound by confidentiality obligations.

We rely on your consent for optional activities such as receiving a newsletter, participating in research, or sharing information with a third party who is not involved in your care. You may withdraw that consent at any time, and withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We rely on legal obligation for record retention and mandatory reporting duties, on vital interests where there is a serious risk to life, and on legitimate interests for the narrow purpose of keeping the clinic secure and operational. Where legitimate interests are the basis, we balance those interests against your rights and expectations.

7. Clinical and Health Information

Health information receives the highest level of protection we can provide. Access is limited to the clinicians involved in your care, the administrative staff who must process a specific request, and the privacy officer when a formal review is required. Every access is tied to a legitimate purpose.

Clinical records are stored in a secure electronic record system with role-based access, encrypted transmission and audit logging. Paper records, where they exist, are kept in locked storage within a controlled area of the clinic. We destroy paper records only in accordance with our retention schedule.

We do not disclose health information for marketing, and we do not allow third parties to use your health information for their own commercial purposes. Any disclosure for treatment, payment or operations is limited to the minimum necessary information for that purpose.

8. Confidentiality and Its Limits

Confidentiality is the foundation of psychotherapy. What you share in a session stays within the clinical relationship, with a small number of legally defined exceptions that every client should understand before beginning care.

The exceptions include a serious and imminent risk of harm to you or to another identifiable person, suspected abuse or neglect of a child, an older adult or a dependent adult, and a valid court order. In each case we disclose only the minimum information required and, where possible, we discuss the disclosure with you first.

Clinicians also receive supervision, which is a standard safeguard in professional practice. During supervision a case may be discussed in order to improve your care, and the supervisor is bound by the same confidentiality obligations. Identifying details are minimized wherever the purpose of the consultation allows.

9. Cookies and Similar Technologies

This website is intentionally simple. It does not run advertising trackers and does not embed social media pixels. Any cookies used are limited to those required for the site to function correctly or to remember a basic preference such as a menu state.

You can control cookies through your browser settings. Blocking essential cookies may affect how the site behaves, but the content of every page remains readable without them. We do not use cookies to identify you personally across other websites.

If in the future we introduce an analytics service to understand which pages are useful, we will describe it here and, where required, request consent before any non-essential cookie is set.

10. When We Share Information

We share personal information only in defined situations. The first is at your written request, for example when you ask us to coordinate with a physician or a school. The second is with service providers who support the clinic under contract. The third is where the law requires or permits a disclosure, as described in the confidentiality section above.

We do not share information with family members, employers or insurers without your authorization, except in the narrow circumstances where the law compels a disclosure or where an emergency makes it necessary to protect someone from serious harm.

In the unlikely event that the clinic is reorganised, merged or transferred, clinical records would be handled according to applicable law and professional ethics, and clients would receive notice of any change to the entity responsible for their records.

11. Service Providers and Business Associates

Like every modern clinic we rely on carefully chosen vendors for electronic records, secure messaging, scheduling, billing and website hosting. Each vendor is assessed before engagement and is required by contract to protect information, to use it only for the agreed purpose, and to notify us of any security incident.

Vendors that handle health information sign a business associate agreement or an equivalent confidentiality commitment. Vendors are not permitted to sell your information or to use it for their own marketing.

We review our vendor list periodically and remove any provider that no longer meets our standards. If you have a question about a particular category of vendor, contact the privacy officer and we will explain what safeguards apply.

12. How Long We Keep Information

Clinical records are kept for the period required by Utah law and by the ethical standards of the relevant professional bodies. In practice this means records are generally retained for a minimum number of years after the last date of service, and sometimes longer where a legal or clinical reason exists.

Website enquiry messages and routine administrative correspondence are kept only as long as needed for the purpose for which they were collected, unless the correspondence becomes part of a clinical record.

When a retention period ends, records are destroyed in a secure manner that prevents recovery of the information. Where records are held electronically, destruction means permanent deletion from active systems and from routine backups according to our schedule.

13. How We Protect Information

We protect information through a combination of technical, administrative and physical safeguards. Technical measures include encrypted transmission, access controls, unique credentials for every staff member, automatic session timeouts and audit trails. Administrative measures include written policies, staff training and regular review of who holds access.

Physical measures include controlled access to the South Jordan studio, locked storage for any paper records, and secure disposal of documents. Staff receive training on confidentiality, phishing and incident reporting, and access rights are revoked promptly when a person leaves the clinic.

No system can be guaranteed perfectly secure. If a breach affecting your information occurs, we investigate promptly, take steps to contain it, and notify you and the relevant authorities as required by law, together with guidance on any action you should take.

14. Your Rights and Choices

Subject to applicable law, you have the right to ask what information we hold about you, to receive a copy of it, to request correction of inaccurate information, and in some circumstances to request deletion of information that is no longer needed. You also have the right to request restrictions on certain uses and to receive a record of disclosures where the law provides for one.

To exercise a right, contact the privacy officer in writing at intake@pneumapsyintegration.lat or by post at 11613 S Outfitter Way, South Jordan - 84009-1720, United States (US). We may ask reasonable questions to confirm identity before acting, so that we do not release information to the wrong person.

Some requests cannot be granted in full, for example where a record must be retained by law or where releasing information would harm another person. When we decline a request we explain the reason in writing and describe how you may challenge the decision.

15. Privacy for Children

The clinic provides some services to minors, always with the involvement of a parent or legal guardian as required by law. When a young person receives care, the guardian exercises rights on behalf of the child, and the clinician explains to the young person what will be shared with the guardian and what will remain private within the clinical relationship.

This website is not directed at children, and we do not knowingly collect personal information from a child through the website. If you believe a child has submitted information through the contact form, please notify the privacy officer and we will remove it promptly.

Where a young person is old enough to hold rights of their own under applicable law, we respect those rights and involve the young person in decisions about their information to the extent the law allows.

16. Telehealth and Remote Sessions

Telehealth sessions are conducted through secure, encrypted platforms selected for their confidentiality features. You are responsible for choosing a private location for a remote session, because the clinic cannot control who may overhear you at your end of the connection.

Remote sessions produce records in the same way as in person sessions, and those records receive the same protections described in this policy. Technical data associated with a telehealth platform, such as connection logs, is retained by the platform provider under contract and is not used for advertising.

If a remote connection fails or becomes unsuitable for clinical reasons, the clinician will attempt to reconnect by telephone and will document the interruption in the record, always prioritising your safety and continuity of care.

17. Links to Other Websites

Our pages may link to resources we believe are helpful, such as professional bodies or crisis services. We do not control those websites, and we are not responsible for their content or their privacy practices.

Once you follow a link away from this website, the privacy policy of the destination site applies. We encourage you to read that policy before submitting any personal information, particularly on a site that asks for health details.

A link from this clinic does not imply endorsement of everything on the destination site. Links are provided for convenience and are reviewed periodically, and we remove any link that no longer meets our standards.

18. Visitors Outside the United States

This clinic operates in the United States and provides services to clients located in Utah. If you access this website from another country, you understand that information may be processed in the United States, where privacy laws may differ from those in your home jurisdiction.

Where information is transferred internationally, we take steps to ensure it receives protections consistent with this policy and with applicable law. We do not accept clients for clinical services outside the regions where our clinicians are licensed to practise.

If you are a visitor from a jurisdiction with specific privacy rights, please contact the privacy officer so that we can explain how those rights apply within the scope of our services.

19. Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices, in technology or in the law. When we make a material change, we will update the date on this page and, where appropriate, notify current clients directly.

The version published on this website is the current version and replaces all earlier versions. We encourage you to review this page periodically so that you remain informed about how your information is protected.

Continued use of the website or continued engagement with clinical services after an update indicates that you have had the opportunity to review the revised policy. Where the law requires explicit consent to a change, we will request it separately.

20. Questions, Requests and Complaints

If you have a question about this policy, wish to exercise a right, or believe that your information has been handled improperly, please contact the privacy officer. We treat every concern seriously and aim to respond openly and quickly.

If you are not satisfied with our response, you may also contact the relevant professional licensing authority or supervisory body for your jurisdiction. We will cooperate fully with any lawful review of our privacy practices.

This policy is provided in English. Where a translation is offered for convenience, the English version remains the authoritative text.